Migration
I already have broadband, can I move over to DSL World?Yes this is called migrating. Firstly you will need to ask your current ISP for your MAC (Migration Authentification Code) and enter this in the correct field when you order your Broadband online with, or give it to our Sales Advisor when ordering by phone.
A MAC Key is a unique code generated by your service provider. It starts with either the letters BBIP or FTIP followed by up to twelve digits then a forward slash and five more alphanumeric characters, for example "BBIP12345678/AB12C". If you do not submit your MAC to us in the correct format the migration will fail, causing a delay to your order.
Please note: You will need to find out how many days your current ISP will leave your connection active as a migration takes 7 days to go through. If they cancel your account during these 7 days then the migration will fail.
The only ISP we know of at the moment that refuse migrations by not giving out MACs is Tiscali. If you are with Tiscali but would like to take advantage of DSL World’s low cost broadband prices then you would have to cancel your DSL order with them and then apply for Broadband with us, the reduced migration fee is non-applicable in these circumstances. Unfortunately this will incur a downtime of your broadband service of about 14 days but thereafter you will be receiving DSL World unlimited Broadband 24/7/365.
Simply migrate, for a one off fee of £14.89 migrate to us, and then you simply choose which of the low priced connections to take advantage of.
How do I migrate to DSL World?
To migrate you DSL to us you must follow these 3 steps, please note you must migrate to us on the same connection size as your current supplier - you can then upgrade once you have migrated.
Step 1
You will need to ask your current Broadband provider for your MAC (Migration Authentification Code), and note your existing connection speed.
Step 2
Call us on 0800 781 7818 and supply us with the MAC, you will soon be able to do this online.
Step 3
The rest is up to BT and us - Don't worry, you can continue using your broadband while your service is migrated over to DSL World.
